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FAQs

General Booking

Please check the specific itinerary for details.

Some packages include flights, others do not. If not included, we’re happy to help you book them separately.

Yes! We offer flexible packages that can be tailored to your preferences, including extended stays, different hotel categories, or added activities.

Payment & Cancellation

We accept bank transfers, credit/debit cards, PayPal, and in some cases, monthly installment plans.
Yes, most packages allow installment payments. A deposit is usually required to confirm your booking.
Cancellation terms depend on the package and providers involved. Most packages are refundable up to a certain date, minus administrative fees.

Travel Documents & Insurance

Visa requirements depend on your nationality and destination. We provide visa assistance and guidance for all our travelers.
Travel insurance is not included by default, but we strongly recommend it and can assist you in purchasing a policy.

Before Departure

All travel documents (vouchers, tickets, itinerary) are available to download from website also sent by email 7—10 days before your departure date.
You’ll receive a suggested packing list tailored to your destination and activities as part of your pre-travel kit.

During the Trip

Yes, we offer 24/7 traveler assistance via WhatsApp, email, or phone for all our package clients.
Contact us immediately. We’ll help you rebook or arrange alternatives if possible.